The focus of quality management is to ensure that organizations have the capability to meet consistently the needs of their customers and stakeholders. The training covers a wide variety of topics including the ISO 9001, Total Quality Management, benchmarking, Six Sigma and Balanced Scorecard.  The  resources, materials and tools provided with this training, are an excellent guide to the quality management area, for practical application in organizations, for study and learning, and for teaching and training others

Training Objectives

At the end of the course the participants will be able to:

  • Explain the principles and concepts of quality management
  • Apply a quality management approach in their organization
  • Understand how quality management fits into an organization
  • Plan their future continual professional needs
  • Appreciate how quality can lead to improved customer satisfaction
  • Learn how to use process improvement tools
  • Understand the value of auditing and continual improvement
  • Ensure quality is in the culture of the organization

Who Should Attend

This course is suitable for anyone who requires a greater understanding of quality concepts and quality management, including newly-appointed quality managers and personnel involved in quality management activities